Last Updated: [January 20, 2026]

CM8 (“we”, “our”, “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your data when you access or use our online casino platform, website, and related services (“Services”).

This Privacy Policy applies to all users of the CM8 platform and is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant international privacy standards.

By using our Services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please do not use our Services.

We collect different types of information to provide and improve our Services, ensure security, and comply with legal obligations.

We may collect the following personal information:

• Full name and identity details
• Date of birth (age verification)
• Email address and phone number
• Residential address
• Username, password, and account security details (e.g., security questions)

We may collect payment and transaction details such as:

• Bank account details
• Credit/debit card information
• E-wallet account details
• Cryptocurrency wallet addresses
• Deposit and withdrawal records
• Transaction history and payment confirmations

When you use CM8, we may automatically collect:

• IP address and device identifiers
• Browser type and version
• Operating system and device information
• Login times, session duration, and access patterns
• Cookies and similar tracking technologies
• Geolocation data (where permitted by law)

We may collect information about your activities on our platform, including:

• Games played and bets placed
• Bonus participation and promotional activity
• Game preferences and playing patterns
• Responsible gaming monitoring data
• Customer support communications and chat history

We use your information for the following purposes:

• Creating, managing, and maintaining your account
• Processing deposits, withdrawals, and payment transactions
• Preventing fraud, money laundering, and unauthorized activity
• Providing customer support and responding to inquiries
• Sending service notifications and important account updates
• Sending marketing offers and promotions (where consent is required)
• Improving our platform, games, features, and user experience
• Ensuring compliance with legal, regulatory, and tax obligations
• Monitoring responsible gaming and identifying problem gambling behavior
• Detecting, preventing, and investigating security incidents and prohibited activities

We process your personal data based on one or more of the following legal grounds:

• Contractual Necessity: To provide our Services and fulfill obligations under our Terms & Conditions
• Legal Obligations: To comply with KYC/AML requirements, tax rules, and regulatory duties
• Legitimate Interests: To protect CM8, our users, and our platform (e.g., fraud prevention, security, platform improvement)
• Consent: For specific activities such as marketing communications (where required by law)

We may share your data with trusted third parties only when necessary to provide our Services, including:

• Payment processors and financial institutions (to process deposits/withdrawals)
• Game providers and software partners (to deliver gaming services)
• Customer support platforms and communication tools
• Marketing and analytics partners (to improve services and personalize content)
• Legal, regulatory, and enforcement authorities (when required by law)

We do not:

• Sell your personal data to third parties for profit
• Share your personal data with third parties for their own marketing purposes without your consent
• Transfer your data without appropriate security measures and contractual safeguards

Your personal data may be transferred to and processed in countries outside your country of residence, including jurisdictions that may not offer the same level of data protection.

Where international transfers occur, we ensure appropriate safeguards are used, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission, or
• Other legally recognized data transfer mechanisms and security agreements

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for secure data transmission
• Secure server infrastructure with firewalls and intrusion detection
• Regular security audits and vulnerability assessments
• Strict access control and authentication for staff handling personal data
• Employee confidentiality obligations and security training
• Incident response procedures to detect and resolve breaches quickly
• Data breach notification procedures as required by law

We retain personal data only for as long as necessary for business purposes and legal compliance.

• Account data is retained while your account is active.
• After account closure, we may retain certain data to comply with legal and regulatory requirements.
• Transaction and gaming records may be retained for 5–7 years to meet financial regulations and anti-money laundering obligations.
• Marketing data is retained until you unsubscribe or request deletion, subject to legal retention requirements.

Depending on your location and applicable laws, you may have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (“right to be forgotten”), subject to legal retention obligations
• Right to Restrict Processing: Limit how we process your data in certain cases
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time (where processing relies on consent)
• Right to Lodge a Complaint: File a complaint with a relevant data protection authority

To exercise any of your rights, please contact us through our official support channels.

We aim to respond within 30 days, or as required by applicable law.

We use cookies and similar technologies to improve your experience, maintain platform security, and understand user behavior.

• Essential Cookies: Required for login, account security, and platform functionality
• Performance Cookies: Help us analyze platform usage to improve performance
• Functional Cookies: Remember preferences such as language and favorites
• Targeting Cookies: Used for personalized ads and marketing (where permitted)

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect platform features and functionality.

Third-party cookies used by analytics or advertising partners are subject to their own privacy policies.

With your consent (where required), we may send you promotional communications such as:

• Email newsletters
• SMS messages
• Push notifications

You may opt out at any time by:

• Clicking the unsubscribe link in our emails
• Updating your account preferences
• Contacting customer support

Even if you opt out, we may still send transactional messages related to your account (e.g., deposits, withdrawals, security alerts, service updates).

CM8 Services are strictly intended for users aged 18 and above (or the legal gambling age in your jurisdiction). We do not knowingly collect personal data from minors.

If we become aware that a minor has provided personal information, we will take immediate steps to delete the data and terminate the account.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

We will post the updated version on our website and revise the “Last Updated” date. Continued use of CM8 after updates are posted constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy or your personal data, please contact us through our official support channels.

CM8 Support / Privacy Team:
Customer Service